Have a question and can’t find the answer here?Get in touch
My order is faulty, what do I do?
Oh no not cool – let’s sort this out.
First, have a read of our returns policy here, if you haven’t already.
You can reach out to our friendly Customer Service Team here - make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution.
I made an error on the address of my order!
Oh no, your neighbour is getting a sweet Someday Co delivery!
Don’t sweat, we have a small window of time before your order is shipped out where we can update the delivery address for your order. As all orders are sent by our brand partners this does require some extra communication to request any changes to addresses, but as long as you picked it up quickly this can usually be amended without a worry.
The fastest way to contact us about address changes is via Messenger on the chat widget on this site (or via our Facebook page). Tell us your order number and the updated address in your message and we will do our best to fix this up for you!
My order hasn’t arrived… what do I do?
We’re sorry your order has been delayed!
We work closely with our delivery partners to facilitate a huge range of delivery situations but unfortunately sometimes during this process, things can happen outside of our and our delivery partners control which may cause delays in getting your products to you.
We’re always doing our best to get your order to you when expected, but if it’s been more than 3 business days since your order was expected to arrive please don’t hesitate to get in touch with us so we can investigate the delay for you and sort it out!
How do you decide which brands to stock?
We have a really important process of ensuring their practices align with ours. We’ve simplified this using a badging system – read more about this here.
How can I get involved with The Someday Co?
We love hearing from brands who want to partner with us. Find out more and get in touch with us here – it means the world to us.